Customer information
About us
Global Spice is an independent grocery business in Newmarket, Suffolk. Our online shop brings together South Asian pantry staples, spices, snacks and everyday essentials.
Global Spice Ltd is registered in England and Wales under company number 17096300. Registered office: 121 Freshfields, Newmarket, CB8 0EH.
Terms and conditions
Your order is with Global Spice Ltd. Product prices are shown in pounds sterling. Review your items, quantities, delivery details and total before paying through Stripe Checkout.
Keep your order reference for any questions. If an item you paid for is unavailable, we’ll contact you about the affected item and refund it if we cannot supply it as agreed.
For delivery charges, cancellation and order problems, see our shipping policy and return and refund policy. Your statutory rights apply.
Shipping policy
Standard UK delivery costs £6.99 for baskets below £30 and is free from £30. Your delivery charge appears in the basket and at checkout.
For an estimated arrival date or a delivery question about your postcode, contact us before ordering. If you’ve already placed an order, include the order reference in your message.
Return and refund policy
If your order arrives damaged, faulty, incorrect or incomplete, contact us at sales@globalspice.co.uk or call 01638 501381. Include your order reference and tell us what happened.
For eligible online purchases, you can tell us you wish to cancel within 14 days after delivery, then send the goods back within 14 days after telling us. The change-of-mind right generally excludes goods that deteriorate or expire rapidly. Contact us for return instructions.
For a valid cancellation of the whole order, we refund the eligible goods and the standard outbound delivery charge. We will make the refund within 14 days of receiving the goods back or receiving evidence that you sent them, whichever comes first. This policy does not affect your statutory rights.
Privacy policy
Global Spice Ltd handles your personal information. For privacy questions, contact info@globalspice.co.uk or write to 121 Freshfields, Newmarket, CB8 0EH.
We use your name, contact details, delivery address and order details to process and deliver purchases. If you create an account, we use your account details to let you sign in and view orders placed while signed in. We use details you provide in the contact form to reply to enquiries and resolve order problems. We use this information to fulfil orders, meet legal obligations and support our legitimate interests in running the shop and assisting customers.
Stripe processes payments on its hosted checkout. Our storefront does not collect card numbers. We share the information needed to provide our services with payment, delivery and website hosting providers. See Stripe’s privacy policy for details about its handling of information.
We keep information for as long as needed to fulfil orders, answer enquiries, resolve disputes and meet legal obligations. Depending on the circumstances, you may have rights to access, correct, erase, restrict or receive your information, or to object to its use. Contact us to exercise your rights. You can also complain to the Information Commissioner’s Office.